Already holds ITIL 4 Managing Professional and want to upgrade to ITIL Managing Professional (Version 5)? This 3-day course (each day consists of 7 hours of training; lunch break not included) provides a focused bridge to ITIL Managing Professional (Version 5), covering the key updates in ITIL Product, Service, Experience, and Transformation, plus AI-enabled service management and sustainable value creation. It offers full preparation for determining the optimal upgrade pathway to ITIL v5.

In today's digital economy, delivering human-centred and AI-aware digital experiences is essential for building trust and value. This 2-day course (each day consists of 7 hours of training; lunch break not included) provides a comprehensive introduction to ITIL Experience (Version 5), covering experience design, stakeholder journeys, experience governance, and signals in the ITIL v5 ecosystem. It offers full preparation for the ITIL® Experience (Version 5) certification exam.

In the digital era, delivering resilient and value-focused digital services is essential for organizational success. This 2-day course (each day consists of 7 hours of training; lunch break not included) provides a comprehensive introduction to ITIL Service (Version 5), covering service lifecycle management, service quality, operational reliability, and continual improvement in the ITIL v5 ecosystem. It offers full preparation for the ITIL® Service (Version 5) certification exam.