ITIL® v5 Product

ITIL® v5 Product

In today's digital economy, managing digital products as integrated value streams is essential for organizational success. This 2-day course (each day consists of 7 hours of training; lunch break not included) provides a comprehensive introduction to ITIL Product (Version 5), covering product lifecycle management, value stream alignment, and digital product delivery in the ITIL v5 ecosystem. It offers full preparation for the ITIL® Product (Version 5) certification exam.

  • Delivery: Virtual, In-house, Blended
  • Duration: 16 h (2 days)
  • Exam: Online Proctored

Course Description

Objectives

All our courses have a strong practical component. The theoretical part is constantly complemented by exercises on real product management and service delivery scenarios.

The skills acquired, when applied to your own work context, can contribute to:

  • Understanding the ITIL Product concept and its role in digital value creation
  • Applying lifecycle thinking to digital product management
  • Aligning product development with service management and business outcomes
  • Mastering ITIL v5 Product terminology and framework structure
  • Improving cross-functional collaboration across product, service, and delivery teams
  • Supporting continual improvement across product and service value streams
  • Using modern approaches such as Agile, DevOps, and AI-enabled practices in product management
  • Reducing silos and improving end-to-end product delivery

At the end of each section, there will be a hands-on exercise to consolidate the concepts covered and familiarize participants with the exam question format.

This course leads to the ITIL® Product (Version 5) certification exam, which is part of the ITIL Managing Professional stream. Passing this exam allows you to continue on to advanced modules (ITIL Managing Professional, ITIL Strategic Leader, ITIL Master).

Who Should Attend

  • Product Managers and Product Owners
  • Service Managers and IT Managers
  • Digital delivery and transformation professionals
  • Architecture, design, and development teams
  • ITSM professionals seeking to expand into product-based value streams
  • Anyone involved in digital products, services, and lifecycle management

Course Contents

  • Introduction to digital products and services
  • The ITIL Product and Service Lifecycle
  • Discover activity
  • Design activity
  • Acquire activity
  • Build activity
  • Transition activity
  • Operate activity
  • Deliver activity
  • Support activity
  • Lifecycle management and end-to-end value streams
  • ITIL, AI, and other frameworks integration
  • Exercises and exam simulations

Instructors

BITIL.COM instructors are accredited ITIL trainers (Accredited Trainer) certified by PeopleCert to teach and supervise certification exams. They are specialists in IT Service Management with many years of experience in service management, product management, digital transformation, and IT governance across medium and large IT organizations.

This ITIL® course is offered by BITIL.COM, an Accredited Training Organization (ATO) of PeopleCert.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

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ExamSimul - is the training centre for the BITIL.COM group - an organization of professionals and senior experts whose main interest is the spread of knowledge and the application of methodologies Agile, Scrum, ITIL®, PRINCE2®, CobiT®, TOGAF®, Design Thinking and Standard International. [...]

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