Kaoru Ishikawa

• Ishikawa’s complete write up.
• Father of Japanese Quality
• Fishbone diagram (aka 4M/5M or cause and effect diagram)
• Invented CWQC – Company Wide Quality Control
• Sponsored the concept of “next operation (process step) as the client” to avoid workplace politics.
• TQM– Fiegenbaum and Ishikawa (1980s)

Genichi Taguchi

• Taguchi’s write-up.
• Taguchi Loss Function
  • Quality is related to the financial loss to society caused by a product during its life cycle.
• Taguchi Robust Design
• Developed a product quality system that introduced quality in the conceptual phase, brought it through the design phase, and eventually into manufacturing operations.

Philip B. Crosby

• 14 Step approach to Quality Improvements
• 4 Absolutes of Quality Management
  1. Quality is conformance to requirements.
  2. Quality comes from prevention.
  3. Quality performance standard is zero defects.
  4. Quality measurement is the price of non-conformance.
• Created quality cost measurements

Armand V. Feigenbaum

• Stated that a quality professional has an opportunity to become a true businessman.
• Advocated for top management involvement in quality initiatives.
• Established the concept of Total Quality Control & Management (TQM)
  • Fiegenbaum and Ishikawa (1980s)

Motorola’s Mikel Harry

• Bill Smith
  • First introduced the term Six Sigma
  • Convinced Motorola CEO Robert W Galvin to adopt Six Sigma
• Mikel Harry
  • Considered the main architect of Six Sigma
  • Along with Bill Smith, developed MAIC that evolved into DMAIC
• Robert Galvin
  • CEO of Motorola
  • The 1st CEO to understand the need to control variation