|workforce and talent management practice||
The practice of ensuring that an organization has the right people with the appropriate skills and knowledge and in the correct roles to support its business objectives.
A solution that reduces or eliminates the impact of an incident or problem for which a full resolution is not yet available. Some workarounds reduce the likelihood of incidents.
A detailed description to be followed in order to perform an activity.
A development approach that is linear and sequential with distinct objectives for each phase of development.
Typically non-functional requirements captured as inputs from key stakeholders and other practices.
Assurance that a product or service will meet agreed requirements. Warranty can be summarized as ‘how the service performs’ and can be used to determine whether a service is ‘fit for use’. Warranty often relates to service levels aligned with the needs of service consumers. This may be based on a formal agreement, or it may be a marketing message or brand image. Warranty typically addresses such areas as the availability of the service, its capacity, levels of security, and continuity. A service may be said to provide acceptable assurance, or ‘warranty’, if all defined and agreed conditions are met.
A defined aspiration of what an organization would like to become in the future.
The administrative management of sources and artefacts of information systems, products, and services.
|value streams and processes||
One of the four dimensions of service management. It defines the activities, workflows, controls, and procedures needed to achieve the agreed objectives.
|value stream mapping||
A Lean management technique to visualize the steps needed to convert demand into value, used to identify opportunities to improve.
|value stream map||
A visual representation of a service value stream which shows the flow of work, information, and resources.
A series of steps an organization undertakes to create and deliver products and services to consumers.
An explicit promise made by a service provider to its customers that it will deliver a particular bundle of benefits.
The perceived benefits, usefulness, and importance of something.
Confirmation that the system, product, service, or other entity meets the agreed specification.