The ITIL® Foundation (Version 5) online proctored exam is delivered via PeopleCert's ExamShield platform, which enables real-time remote supervision by a live human proctor through webcam. This ensures a fully secure, accredited, and globally recognized certification experience — available from anywhere in the world.

System Requirements

Before booking your ITIL v5 Foundation online exam, make sure your computer meets the following technical requirements.

• Operating System: Windows® 11, Windows® 10 (Windows 10S not supported), Windows® 8.1 or 8 — ExamShield Microsoft Store version requires Windows 10 build 17763 or later.
• Browser: Internet Explorer 10 or higher.
• CPU/RAM: Dual-core 2.4 GHz or faster, minimum 4 GB RAM.
• Internet connection: Active broadband connection of at least 4 Mbps.
• Display: 16-bit monitor (min. 15") with 1024×768 resolution or higher.
• Audio: Speakers and microphone required (headphones allowed only during onboarding).
• Input: Keyboard (set to English characters) and mouse or pointing device.
• Webcam: Single rotatable web camera — built-in or external (not a mobile phone).

Online Exam Procedure

The exam booking and delivery process is simple and fully digital:

Step 1 – Purchase your Exam Voucher
Purchase the exam voucher directly on this site. Once the order is completed, you will receive the voucher code by email, which is required to book and take the exam on the PeopleCert portal.

Step 2 – Create your PeopleCert Account

• Go to www.peoplecert.org.
• Click the account icon and select "Create an Account".
• Complete the registration form, accept the Terms of Use and Privacy Policy, and click "JOIN PEOPLECERT".
• You will be automatically logged in and receive a welcome confirmation email.

Step 3 – Activate your Voucher
In your PeopleCert account, enter the voucher code in the "Register for the exam" field and click CONFIRM.

Step 4 – Schedule your Exam Session
Select your preferred Supervisor Language, Exam Date and Time, then click CONFIRM EXAM. You will receive an email with your exam details, also available in the Overview section of your account.

Step 4 (Optional) – Reschedule your Exam
If you need to change the date or time, log into your PeopleCert account, go to "My Exams" in the Overview section, and click "Change Date". Rescheduling conditions are as follows:

• Up to 48 hours before the exam: free of charge.
• Within 48 to 4 hours before the exam: subject to PeopleCert rescheduling fees.
• Less than 4 hours before the exam or after a no-show: additional charges may apply according to PeopleCert policy.

Step 5 – Prepare your Exam Environment
On the day of the exam, the Proctor will verify your identity. Make sure your valid photo ID exactly matches the name used during registration. If the ID is missing, invalid, or does not match the registered name, you will not be admitted and will not be entitled to a refund.

Step 6 – Run your Exam Session
For the full illustrated guide on running your online proctored exam session, download the official PeopleCert candidate guidelines below.

📄 DOWNLOAD THE ILLUSTRATED PDF GUIDE – PeopleCert Online Proctored Exam (Windows)