The ITIL® 4 Leader: Digital and IT Strategy (DITS) moduleprovides guidance on how strategy should impact the design, delivery, and support of services throughout the service value chain of an organisation. Candidates will gain extensive knowledge on how and when technological innovation can help drive organisational success, and when it can add unnecessary layers of complexity and risk, enabling them to balance legacy with new ways of working effectively.

  • Delivery: Virtual, In-house, Blended
  • Duration: 24 h (3 days)
  • Exam: Online Proctored

Course Description


All our courses have a strong practical component. The theoretical part is constantly complemented by simulations on real IT problems.

It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility and can contribute to:

  • Improve the quality of IT services offered
  • Reduce IT operating costs
  • Apply the basic concepts of organizational models
  • Acquire the terminology
  • The structure of the organizational model
  • Offer more reliable support
  • Improve customer satisfaction
  • Achieve greater flexibility
  • Define more clearly the opportunities IT offers to increase business

At the end of each section of the course, there will be a hands-on exercise to fix the concepts just explained and become familiar with the exam questions.

This course leads to the ITIL 4 DITS certification exam session, the passing of which provides an advanced-level professional qualification in IT Service Management and allows you to continue on to more advanced courses (ITIL Strategic Leader).

Who it is addressed to

  • This module is therefore aimed towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organisation against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth.

Contents of the ITIL Digital and IT Strategy course


Key concepts

  • Digital, information, operational, and communication technology
  • Digital organization 
  • Digital business
  • Digitization 
  • Digital transformation 
  • Products and services 
  • Tiers of strategy 
  • Business models 
  • Operating models 
  • Strategy and the service value system 


What is the vision?

  • Digital disruption 
  • Deciding on a balanced strategic focus 
  • Positioning tools for digital organizations
  • Creating the vision 

Where are we now? 

  • Environmental analysis
  • Opportunity analysis 
  • Digital readiness assessment

Where do we want to be and how do we get there?

  • Strategy planning 
  • Strategic approaches for digital organizations 
  • Strategy discussion and approval

Take action!

  • How strategies are implemented 
  • Coordinating strategy and strategic initiatives
  • Leading digital transformation 
  • Strategy communication and implementation

Did we get there?

  • Key facts about measurement
  • Measuring a strategy
  • Instrumenting strategy
  • Strategy review 

How do we keep the momentum going?

  • Long-term momentum: ensuring organizational viability
  • Short-term momentum: parallel operation 


Digital leadership 

  • Digital mindset 
  • Communication
  • Relationship management 
  • Education and learning 
  • Evaluating emerging technology and industry trends 
  • Agile management techniques 
  • Defining and using strategic metrics
  • Orchestrating diverse environments 
  • Operationalizing strategy 
  • Business and technology management skills 

Managing innovation and emerging technologies 

  • Definition 
  • Managing innovation is a strategic capability 
  • Managing innovation is a mindset and culture
  • Innovation or adoption 
  • Achieving a balanced approach to innovation 
  • Formal approach to innovation management 
  • Characteristics of organizations with an innovative culture
  • Building a culture that supports innovation 
  • Approaches to innovation 
  • Evaluating and adopting emerging technology 

Managing strategic risk 

  • Definitions
  • Risk management in digital organizations
  • Organizing risk management 
  • Using risk management to evaluate opportunities
  • Risk identification
  • The risk register
  • Qualitative risk analysis
  • Quantitative risk analysis
  • Risk triggers
  • Risk posture: balancing the risks and rewards of digital technology
  • Risk treatment
  • Achieving a risk-informed mindset and culture 

Structuring for digital business

  • Governance 
  • Structuring the organization 
  • Transitioning from traditional to new organizational structures


BITIL.COM lecturers are accredited (Accredited Trainer) by the international training body to teach and supervise exams; specialists in IT Service Management, they are professionals with many years of experience in ITIL best practice adoption projects in medium and large IT Directorates, able to transfer a software vendor-independent and totally business-oriented implementation approach.

This ITIL® course is offered by BITIL.COM ATO of AXELOS Limited.

Registered Trademarks. ITIL® is a registered trademark of AXELOS Limited, the use of which is permitted only with the permission of AXELOS Limited. All rights reserved.

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