Exam Glossary
| Term | Main definition |
|---|---|
| validation | Confirmation that the system, product, service, or other entity meets the agreed specification. |
| value | The perceived benefits, usefulness, and importance of something. |
| value proposition | An explicit promise made by a service provider to its customers that it will deliver a particular bundle of benefits. |
| value stream | A series of steps an organization undertakes to create and deliver products and services to consumers. |
| value stream map | A visual representation of a service value stream which shows the flow of work, information, and resources. |
| value stream mapping | A Lean management technique to visualize the steps needed to convert demand into value, used to identify opportunities to improve. |
| value streams and processes | One of the four dimensions of service management. It defines the activities, workflows, controls, and procedures needed to achieve the agreed objectives. |
| version control | The administrative management of sources and artefacts of information systems, products, and services. |
| vision | A defined aspiration of what an organization would like to become in the future. |
