ITIL Managing Professional
Managing Professional is the ITIL 4 designation for people who run services: it covers the day-to-day flow of work, the relationship with the people served, delivery at speed, and how improvement is directed and measured.
It is made of four modules — Create, Deliver and Support, Drive Stakeholder Value, High-velocity IT, and Direct, Plan and Improve. Which one to sit first depends on the job you actually do rather than on the order they are usually listed in.
Already holds ITIL 4 Managing Professional and want to upgrade to ITIL Managing Professional (Version 5)? This 3-day course (each day consists of 7 hours of training; lunch break not included) provides a focused bridge to ITIL Managing Professional (Version 5), covering the key updates in ITIL Product, Service, Experience, and Transformation, plus AI-enabled service management and sustainable value creation. It offers full preparation for determining the optimal upgrade pathway to ITIL v5.
- Delivery: Virtual, In-house, Blended
- Duration: 24 h (3 days)
- Exam: Online Proctored
In today's digital economy, delivering human-centred and AI-aware digital experiences is essential for building trust and value. This 2-day course (each day consists of 7 hours of training; lunch break not included) provides a comprehensive introduction to ITIL Experience (Version 5), covering experience design, stakeholder journeys, experience governance, and signals in the ITIL v5 ecosystem. It offers full preparation for the ITIL® Experience (Version 5) certification exam.
- Delivery: Virtual, In-house, Blended
- Duration: 16 h (2 days)
- Exam: Online Proctored
In the digital era, delivering resilient and value-focused digital services is essential for organizational success. This 2-day course (each day consists of 7 hours of training; lunch break not included) provides a comprehensive introduction to ITIL Service (Version 5), covering service lifecycle management, service quality, operational reliability, and continual improvement in the ITIL v5 ecosystem. It offers full preparation for the ITIL® Service (Version 5) certification exam.
- Delivery: Virtual, In-house, Blended
- Duration: 16 h (2 days)
- Exam: Online Proctored
