Course Description
Objectives
All our courses have a strong practical component. The theoretical part is constantly complemented by exercises on real IT service management scenarios.
The skills acquired, when applied to your own work context, can contribute to:
- Upgrading knowledge from ITIL 4 Foundation to ITIL (Version 5)
- Understanding the key updates in ITIL v5 compared to ITIL 4
- Mastering AI-enabled service management concepts
- Understanding digital operating models and sustainable value creation
- Mastering ITIL v5 terminology and framework structure
- Improving the quality of IT services offered
- Achieving greater flexibility in service delivery
- Defining more clearly the opportunities IT offers to support business growth
At the end of each section, there will be a hands-on exercise to consolidate the concepts covered and familiarize participants with the exam question format.
This course leads to the ITIL® Foundation Bridge (Version 5) certification exam, which provides an entry-level professional qualification in IT Service Management and allows you to continue on to advanced modules (ITIL Managing Professional, ITIL Strategic Leader, ITIL Master).
Who Should Attend
- ITIL 4 Foundation certificate holders (mandatory requirement)
- IT Managers, IT staff, and process owners
- Quality managers and quality assurance staff
- Service Managers seeking to upgrade to ITIL v5
- Anyone in an IT organization who wants to upgrade ITIL knowledge to Version 5
Course Contents
- Introduction to ITIL (Version 5) and key updates from ITIL 4
- Framework terminology and structure in ITIL v5
- Introduction to Service Management and key concepts
- ITIL guiding principles comparison (ITIL 4 vs ITIL v5)
- The four dimensions of service management
- The ITIL Service Value System (SVS) in ITIL v5
- The Product and Service Lifecycle (new in ITIL v5)
- AI-enabled service management
- Digital operating models
- Sustainable value creation
- Overview of key ITIL practices:
- Continual Improvement
- Change Enablement
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Exercises and exam simulations
Instructors
BITIL.COM instructors are accredited ITIL trainers (Accredited Trainer) certified by PeopleCert to teach and supervise certification exams. They are specialists in IT Service Management with many years of experience in ITIL adoption projects across medium and large IT organizations, able to transfer a vendor-independent, business-oriented approach to service management.
This ITIL® course is offered by BITIL.COM, an Accredited Training Organization (ATO) of PeopleCert.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
