Course Description
Objectives
- Set clear roles and responsibilities for the use of AI in the organisation
- Balance innovation, ethics and compliance without losing agility
- Apply the ITIL AI Capability Model and the ITIL AI Governance Improvement Model to real cases
- Identify and manage shadow AI and keep human oversight of AI outputs
- Communicate AI governance decisions to stakeholders and management
Content
- Key ITIL and AI governance terms and concepts
- AI fundamentals: opportunities, risks and threats
- The ITIL AI Capability Model
- AI and strategy
- The ITIL AI Governance Improvement Model
- Compliance, regulation and external alignment, including the EU AI Act and ISO/IEC 42001
- Observability, assurance and continual improvement
- Stress-testing and organisational readiness assessment
- Practical application: shadow AI and human oversight
Exercises after each section and exam simulations are included.
Who should attend
- Product and service managers involved in AI initiatives
- Project and programme managers delivering AI-enabled solutions
- Operations managers, SREs and DevOps leaders
- Compliance officers, risk managers and IT governance professionals
Free EU AI Act self-assessment
Check which AI Act obligations apply to your organisation today: 58 requirements mapped to ISO/IEC 42001, updated for the Digital Omnibus deadlines. No account, answers stay in your browser.
