ITIL 4 Introduction

An introduction to the structure of ITIL 4: the service value system, the service value chain, the four dimensions and the guiding principles, and how the thirty-four management practices sit inside that structure.

ITIL 4 is not a process manual, and candidates who approach it as one struggle at exam time. Understanding how the pieces relate to each other — what is a dimension, what is a practice, what is a principle — is what makes the rest of the material fall into place. This video covers that shape before the detail.

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