Today's digital enterprises

A short promotional video on what has changed for organisations that now deliver most of what they sell through digital services, and what that change asks of the people running them.

The gap it points at is a familiar one: technology moves faster than the way most organisations are set up to govern it, and service management is where that tension is felt first. It is the context ITIL 4 was written for, and the reason the framework spends as much time on ways of working and on the people dimension as it does on practices.

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