ITIL 4 MP DSV

An overview of ITIL 4 Drive Stakeholder Value, the Managing Professional module about everything that happens between the service provider and the people it serves: relationship and supplier management, service level management, the service catalogue, business analysis and the customer journey.

DSV is the module for roles that face outward — account managers, business analysts, business and enterprise architects, partner and vendor managers, service level managers. The video covers the scope of the module and the kind of work it is meant to improve.

Related Videos