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An overview of ITIL 4 Direct, Plan and Improve: the Managing Professional module about setting direction, cascading objectives, measuring what matters and running improvement as a discipline rather than as an occasional project.

DPI is the shared module in the scheme: it counts towards both Managing Professional and Strategic Leader, which changes the arithmetic of any certification plan involving more than one module. The video covers what it examines and why its content is method rather than practice detail.

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