ITIL 4 MP CDS

An overview of ITIL 4 Create, Deliver and Support, the Managing Professional module about the day-to-day flow of work: incident and problem management, change enablement, deployment, monitoring, the service desk and the practices that keep services running.

CDS is the module that maps most closely to operational roles — developers, testers, infrastructure engineers, process owners, service desk teams. The video covers what the module contains and who it is aimed at, so you can tell whether it is the right second module after Foundation.

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