The ITIL 4 Extension Modules are the latest additions to the ITIL 4 Framework. The ITIL 4 Extension Modules extend the main ITIL 4 framework and provide organisations with the guidance to address
The trigger for changing service management in Australia has been the shift in the latest version of ITIL®.
ITIL 4’s focus
From my first role in IT service management, ITIL was the foundation for successful best practice.
Working as first level support –
As a professional project manager, I’ve been used to managing my personal life with project management principles – from organizing trips with friends to being, practically,
Focusing on how you can manage assets to deliver services is at the heart of ITIL® 4’s workforce and talent management practice.
This is the time of year when many people will be finishing their education and receiving their final grades. The job market will be inundated with
How mature is the service management office (SMO) concept in 2021 and how can ITIL® 4 give organizations the foundation for an effective SMO?
Managing projects well requires a proper approach: a method that supports you and makes things easier to handle, as change initiatives are difficult enough already.
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After working in the industry for more than 20 years, I generally have a holistic view of IT and how it interacts with a business, adding value
In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in, generates a ticket, someone takes an action and “spits” it
