Continual Service Improvement Management
Objective
To identify, prioritize, plan, implement and review improvements to services and service management
To identify, prioritize, plan, implement and review improvements to services and service management
Activities: Initial Process Setup
Identify all relevant sources of potential suggestions for improvement. Define a standardized way to record suggestions for improvements from the…
- Identify all relevant sources of potential suggestions for improvement.
- Define a standardized way to record suggestions for improvements from the identified sources.
- Set up a tool (e.g. ticket / workflow tool) supporting the recording and handling (including prioritization, evaluation approval) of suggestions for improvement.
Process Inputs
Identified nonconformities as well as deficiencies in effectiveness and efficiency of ITSM processes, and resulting opportunities for improvement Identified deficiencies…
- Identified nonconformities as well as deficiencies in effectiveness and efficiency of ITSM processes, and resulting opportunities for improvement
- Identified deficiencies in the performance of services or supporting service components, and resulting opportunities for improvement
Activities: Ongoing Process Execution
Manage improvements Identify and record an opportunity / suggestion for improvement Prioritize an opportunity / suggestion for improvement Evaluate and…
- Manage improvements
- Identify and record an opportunity / suggestion for improvement
- Prioritize an opportunity / suggestion for improvement
- Evaluate and approve an opportunity / suggestion for improvement
- Review the status and progress of improvements
Process Outputs
Requests for changes raised to trigger the change management process, in order to implement improvements Reports on the status and…
- Requests for changes raised to trigger the change management process, in order to implement improvements
- Reports on the status and progress of improvements
