To ensure sufficient service availability to meet agreed requirements and adequate service continuity in case of exceptional situations

• Identify the most critical service availability and continuity requirements based on SLAs and other sources of information.
• Define the structure and format of a (generic) service availability and continuity plan.
• Define an approach to monitor service availability (and continuity) and to record the results on an ongoing basis.

• Service availability and continuity requirements (e.g. from SLAs)
• Risk factors having impact on the capability of delivering services according to agreed availability and continuity targets

• Identify and record service availability and continuity requirements
• Assess risks related to service availability and continuity
• Maintain service availability and continuity plans
• Perform service continuity tests
• Monitor service availability and continuity

• Service availability and continuity plans
• Service availability and continuity monitoring plans / concept
• Service availability and continuity monitoring records / reports